My stay at Southern Sun Rosebank had its ups and downs. The location was fantastic and very safe, but my experience with check-in and some room issues left much to be desired. The dining options were quite good, especially breakfast, but service could be disorganized at times.
Rooms
5.0
The room was comfortable and spacious, but there were issues with cleanliness. the bathroom needed attention and the furniture looked worn. I also found the lack of windows that could open to be a bit stifling.
Service
5.0
While some staff were friendly and helpful, I encountered several disorganized moments. my check-in was problematic due to a mistake in my booking, and I had to call multiple times for assistance which was frustrating.
Location
8.0
The location is one of the hotel's strong points. it's just a short walk to the nearby mall filled with shops and restaurants, and I felt quite safe in the area.
Dining
7.0
Dining was enjoyable, especially the breakfast. there was a good variety, though I noticed there were times when staff were stretched thin during the busiest hours.
Facilities
6.0
Facilities like room service and a small swimming pool were adequate. however, I did experience some delays with room service which could be improved.
Robin
United States of America,
January
2025
6.8/10
I had a comfortable stay at Southern Sun Rosebank, enjoying the fantastic location near the Rosebank Mall and Medical Centre. However, there were a few issues, including noisy neighbors and inconsistent service at the restaurant. Overall, I would recommend this hotel for its amenities and convenience, but I'd suggest asking for a quieter room. 🌇😊
Rooms
6.0
While my room was spacious and generally clean, I had some noise disturbances from adjacent rooms, which detracted from my overall experience. Additionally, the heating was hard to regulate, making it uncomfortable at times.
Service
6.0
The reception staff were friendly and efficient, which I appreciated. However, service in the restaurant was hit or miss, with my order taking too long on one occasion.
Location
9.0
The hotel's location is excellent, very close to the Rosebank Shopping Mall and within easy reach of other attractions. It was perfect for my needs, particularly with the shuttle service available.
Dining
7.0
Dining at the hotel had room for improvement; the food was hit-or-miss. My dinner was delicious, but overall breakfast and some meals could be fresher and better presented.
Facilities
6.0
The hotel provided various facilities like room service and dry cleaning, which made my stay convenient. However, I was disappointed with the need to pay for secure parking, which should be complimentary for guests.
Andrew
United States of America,
January
2025
6.4/10
My stay at Southern Sun Rosebank was largely enjoyable, thanks to its perfect location near the Rosebank mall and Gautrain station. The room was clean and comfortable, although I experienced some issues with the air conditioning and a damaged wardrobe. The dining experience was pleasant overall, but the breakfast setup could be more efficient with more staff. I would recommend this hotel, but with some reservations.
Rooms
6.0
The room was generally clean and comfortable, though the wardrobe was damaged and the air conditioning had issues. It also lacked basic amenities like a hair dryer.
Service
5.0
While some staff were very friendly and accommodating, particularly during check-in, others were less engaging, and the overall service felt a bit inconsistent.
Location
9.0
The hotel's location is excellent, providing easy access to the Rosebank mall and Gautrain station, making it convenient for both shopping and transportation.
Dining
7.0
The breakfast was tasty, featuring fresh fruits and a variety of dishes, though I found the line for egg preparation to be too long, affecting the temperature of the food.
Facilities
6.0
The facility offers decent amenities such as room service and laundry, but the slow check-in process and issues with room details were disappointing.
William
United States of America,
December
2024
7.4/10
I had a pleasant stay at Southern Sun Rosebank, but it wasn't without some downsides. The interiors are modern and inviting, and the staff offered cheerful service. though I did find the breakfast experience a bit lacking. The location near the mall is convenient, making it easy to explore the area, yet some areas at night felt a bit unsafe due to poor lighting.
Rooms
7.0
The rooms had a beautiful modern aesthetic, with excellent toiletries like the creamy Motjatji soap. although I noticed some signs of wear, such as musty carpets and chipped furniture.
Service
8.0
The front desk staff was friendly and attentive, particularly the restaurant staff who went above and beyond. there were moments when I felt rushed during checkout that detracted from the experience.
Location
7.0
The location is great, just a short walk from the Rosebank Mall, which made shopping simple. yet the surrounding streets could definitely use more lighting for safety at night.
Dining
6.0
Dining at the hotel was generally good, with a decent breakfast spread, but I found breakfast service to be slow and some tables were not ready upon our arrival.
Facilities
7.0
The hotel offers a variety of facilities, including room service and a comfortable gym. though I encountered some hiccups with room service that took longer than expected.
Brandon
United States of America,
October
2024
5.0/10
My stay at Southern Sun Rosebank overall had high points but also some frustrations. The modern design and comfortable rooms struck me, along with the staff’s amazing service, especially in the restaurant. However, communication issues disrupted my experience during my arrival, and I encountered some quirks, like phone problems that complicated ordering room service.
Rooms
7.0
The rooms were beautifully designed and comfortable, with nice touches like Motjatji toiletries. However, certain areas showed signs of wear and tear, and there were some inconsistencies with the amenities.
Service
6.0
Most of the service was really good, particularly at the restaurant, where the staff was incredibly attentive. However, I faced significant issues with delays and communication when I tried to use room service.
Location
9.0
The hotel’s location in Rosebank was perfect, allowing easy access to the mall and eateries within walking distance.
Dining
7.0
While I had fantastic experiences in the restaurant, the service struggled during peak times, which might not be ideal for guests in a hurry.
Facilities
7.0
Facilities like the gym and pool area were well-kept, though there were minor access issues that could use improvement.